1^st October 2025

Operose Health is pleased to announce that two new GP Care-Taking contracts in NHS North East London ICB, Victoria & Five Elms Medical Centre and Rainham Health Centre have joined our organisation on 1 October 2025.

As the largest primary care provider in North East London, Operose Health already cares for over 144,000 registered patients across seven GP contracts, supported by established and reliable clinical, administrative and leadership teams. With more than 15 years’ experience delivering local services for North East London populations, we are proud of the trusted, innovative care we provide; achieving 63% same-day access in our NEL practices and a 93% employed GP ratio.

Our values guide how we work every day, and they will shape the care we provide for communities across North East London:

• By being caring, we support patients and colleagues with compassion and respect.
• By being ambitious, we drive improvements that make healthcare better and more accessible.
• By being resourceful, we find smart solutions to local challenges and make the most of available resources.
• And by being committed to excellence, we ensure patients receive safe, high-quality care that meets their needs.

Together, these values mean better access, better outcomes, and a better experience for people across North East London.

We are working closely with the current provider and NHS NEL ICB to ensure a smooth process for staff and continuity of care for patients. We look forward to welcoming our new colleagues and continuing our shared mission of delivering excellent, patient-centred primary care to the communities of North East London.

"We are delighted to welcome these two new contracts into Operose Health," said Danielle Caswell, Director of Operations. "As the largest primary care provider in North East London we are uniquely positioned to support our colleagues and patients through this transition. Our focus is on making access to care easier, improving outcomes, and ensuring every patient has a positive experience. We look forward to working alongside our new teams to strengthen primary care across the area."

This contracts also demonstrates Operose Health’s proven ability to mobilise contracts quickly, safely and effectively, ensuring seamless continuity of care for patients and minimal disruption for colleagues. Our scale, experience and dedicated mobilisation teams mean we are well placed to support commissioners with care-taking arrangements whenever they are needed, providing stability and high-quality services from day one.