Joining us - FAQs

It’s important to acknowledge that it's a big change, professionally and personally. Of course, if you’re currently a GP Partner, you may be concerned about a loss of autonomy. We get it, and we support you through that transition. 

You'll give up some of the control and decision-making authority you had as a partner, but in return, you gain the support of a larger group and mitigate the risks associated with being a partner. You no longer have to shoulder the responsibility of worrying about the financial future of your practice and the impact on your personal life.  

Ultimately, our model frees up clinicians for patient care. We take care of back-office functions so you can focus on what matters. You’ll also have the opportunity to explore new career development pathways in our regional and central teams.  

From conversations with GPs, we know people worry that joining a large provider may negatively impact work-life balance for the whole team. We believe that delivering excellent primary care doesn’t have to be stressful. 

Our clinical model frees up colleagues to focus on local health needs, priorities, and connections. That’s only possible because of our scale. You get access to support from regional and central teams.  

Ultimately, we want to create a sustainable model of primary care for the future. Overworking teams is not feasible in the long run. Quality working conditions, service delivery, and patient care are essential for retaining both colleagues and patients, ultimately contributing to the success of primary care.  

Operose Health will look at all long-term solutions for property. We understand that GP partners considering a new future may want to release their interest in the surgery premises. Or they may prefer to simply formalise their interest through a lease agreement, to become the landlord without the day-to-day pressure of being an owner-occupier of the building premises.
From providing long-term tenancy commitments to working with industry specialist investors, Operose Health has experience in providing a range of solutions tailored to individual circumstances.

Operose Health, the UK's largest primary healthcare provider, serves over 700,000 patients across 80+ sites. We facilitate a seamless transition for General Practice partners into salaried GP roles, alleviating practice management stresses. Our experienced team offers comprehensive support in estates, HR, IT, recruitment, and more, ensuring operational continuity. Leveraging our scale, practices gain access to regional support for administrative and clinical needs. We implement industry-leading processes to enhance clinical governance, QOF, and CQC performance, tailored to each practice. Our advanced software streamlines practice operations, reducing non-clinical workload. We prioritise uninterrupted primary care delivery during and after mergers.

Operose Health places a primary focus on ensuring continuity of care for patients' post-merger. One way we achieve this is by retaining the workforce in their current roles. We enact a 'First 100 Days' plan to gradually integrate new ways of working into the practice while providing hands-on support to minimize disruptions.

Our long-term goal includes introducing modern software and processes to enhance efficiencies and patient satisfaction.

Where practices already have robust operating models, our enhancements will be more light touch and patients will see no material change to their care.

We have dedicated teams of experts who ensure a smooth transition into our organisation for you and your practice. With our refined integration process and extensive experience, we're adept at identifying and addressing potential challenges, making the transition to a salaried GP role as seamless as possible. Given our expertise in GMS/PMS mergers, we understand the unique nature of each practice and are prepared to adapt our approach accordingly. We recognise the process may seem daunting, but we're committed to providing support and maintaining high standards throughout. Should you have any questions, please feel free to reach out to us for further assistance.

Many colleagues say they shared the same hesitation when they considered joining. Shared values are incredibly important. 

At Operose Health, you’ll recognise the same values, fulfilment and impact you experienced elsewhere in the NHS. We’re all working towards a common goal of improving patient access, outcomes, and experience. You’ll find many of our senior leaders have backgrounds elsewhere in the NHS.   

We invest in our people because we know engaged, healthy teams provide better care. Our turnover rates are significantly lower than the national average in the NHS (% vs 7%). 

All GP practices operate under the same national contract for funding. As a provider at scale, we centralise certain functions such as HR and IT to work more efficiently within the same budget constraints. We’re in a position to invest in colleagues and local delivery because we’ve streamlined central support. That business model allows us to operate more effectively and sustainably. 

Think of it as like working elsewhere in the NHS, but without the frustrations of dealing with HR, IT and property issues.