Published 3 July 2025 

“Primary care has a profound and lasting impact on people’s lives: supporting individuals to access care, manage long-term conditions, and stay well and independent, all within services rooted in their local communities. We welcome the government’s 10-Year Plan and its strong emphasis on neighbourhood health, recognising the central role of GP-led primary care in shaping a more proactive, integrated and accessible NHS.

“At Operose Health, we are proud to already be delivering this vision in practice. Across the country, our teams are working hard to transform and enhance primary care services that improve patient outcomes, deliver more personalised and timely care, and integrate seamlessly with other NHS and community partners. From supporting prevention and early intervention to connecting patients with mental health, social care and wellbeing services, we are committed to addressing the full spectrum of factors that affect a person’s health.

“Primary care has always been about local relationships and delivering for communities. We will continue to bring the benefits of being an at scale, national provider to local services by providing resilience, supporting innovation and increasing capacity of local teams; to give them the time and space to continue to work at neighbourhood level. As well as ensuring delivery remains locally responsive and patient-centred. We believe our model uniquely positions us to support the NHS’s three major shifts: from hospital to community, from analogue to digital, and from treating illness to preventing it.

“By empowering neighbourhood teams, redesigning care pathways, and embedding digital and data-driven innovation, we will continue playing our part in helping make the new NHS offer a reality: supporting healthier communities and a more sustainable health service for the future.”

Samantha Kane 

CEO 

Operose Health