Keeping You Safe During COVID-19

At Operose Health we are committed to providing the best care for our patients. In response to the COVID-19 pandemic we have developed new safety measures in line with Government guidance to protect both our patients and employees. This has resulted in us changing the processes for booking face-to-face appointments and the advice we give to patients attending our community services clinics.

Before attending your face-to-face appointment with our clinician, please:

  • Telephone us if you have any COVID-19 symptoms:
    • high temperature;
    • new, continuous cough;
    • or loss or change to your sense of smell or taste.
  • Tell us if you have been contacted via the COVID-19 test and trace system.
  • Be on time to save from missing appointments – please note arrive you arrive later than five minutes following your appointment time you will not be seen and your appointment will be re-booked with you for an alternative date and time.
  • If arriving early please wait outside the building.
  • Please come to your appointment alone unless you need a chaperone, carer or support worker to attend with you.
  • If you do attend with any family or friends we kindly ask that they remain outside the building.
  • Wear a face mask - patients aged 11 or over visiting our clinics will need to wear their own face mask at all times while inside the clinic.
  • Always carry tissues and use them to catch your cough or sneeze. Germs can live for several hours on tissues so dispose of used tissues as soon as possible.
  • Keep hands clean by regularly washing them thoroughly for at least 20 seconds with soap and water. Or alternatively use an alcohol-based hand sanitiser.
  • On arrival to your appointment please follow any specific directions displayed within or outside the building.

As an organisation we are protecting our community services patients by:

  • Regularly carrying out COVID-19 risk assessments to ensure we are fully compliant with current COVID-19 guidelines;
  • Ensuring that our clinic staff wear appropriate Personal Protective Equipment (PPE);
  • Adding breath shields to our Ophthalmology Slit Lamps;
  • Providing hand sanitising equipment;
  • Temperature may be checked upon arrival at site;
  • Telephone screening all our patients before they are booked for face-to face-appointments. Patients will also be asked questions by our clinician on arrival for their appointments;
  • Ensuring our staff observe social distancing measures keeping 2 metres distance at all times unless absolutely necessary;
  • Booking fewer patients into our clinics simultaneously to lower the risk of exposure.