Frequently Asked Questions

1. Why have I been referred to Operose Health?

You have been referred to Operose Health either from your GP or Optometrist. Operose Health are the provider of the community ophthalmology service in your area. The community ophthalmology services treats patients with more minor eye conditions, in community settings like GP surgeries, rather than sending you to the hospital. This service is commissioned by the local Clinical Commissioning Group (CCG) and is a free NHS Service. You will still be seen by hospital grade clinicians.

2. I used to been seen in the local hospital for my eye appointments– now I am being transferred to Operose Health, why?

In some areas we work in, for example in Worcestershire, some patients with minor eye conditions are being transferred to the community service rather than being seen within in a hospital setting. This means that you can be seen quicker for your ophthalmic review and the local hospital eye department can focus on treating patients with more severe conditions. This service is commissioned by the local Clinical Commissioning Group (CCG) and is a free NHS Service. You will still be seen by hospital grade clinicians.  

3. Who is Operose Health?

At Operose Health, we are experts in working with complex health systems to transform quality of care and patient experience.

Our portfolio of services to patients includes primary care and mental health. We are part of a global business family with over 30 years’ experience of delivering high quality care in the most simple and seamless way for patients.

Operose Health shares NHS values, provides NHS services and cares for NHS patients. Like other NHS providers, our care is free at the point of delivery, regulated and inspected by the Care Quality Commission. We focus on delivering personal, professional patient care, of the highest quality, to the populations we serve.

We are committed to widening public access to excellent patient care, especially in the most deprived communities, experiencing the most profound health inequalities.

By combining best clinical practice, new ways of thinking and the most innovative global health technology, we work to improve the quality, value and accessibility of NHS health care so that all patients can share the opportunity to live healthier lives.

4. How do you process my personal information?

Safeguarding patient data is of huge importance to us. We will not share your data with anyone who is not involved with your care or share your information with third parties/marketing organisations. To see how we use your data – please click here.

5. Who can come with me to my appointment?

During the pandemic, to help with social distancing within our clinics, we ask that if you are able to come to your appointment on your own, please do. If you require a carer to come with you to your appointment, please bring them with you. We ask that for children’s appointments, only one parent/guardian attend the clinic with them.

6. What COVID-19 related arrangements do you have in place?

Please click here to see how we are keeping you safe during the pandemic.

7. What if I am running late to my appointment?

Where possible, please ensure you arrive promptly for your appointment. If you arrive later than five minutes to your scheduled appointment time it is unlikely you will be seen and your appointment will need to be rebooked.

8. What if I need to amend or cancel my appointment

As our service has a high demand for appointments, we advise you attend any pre booked appointments where possible. If you do need to change or cancel your appointment, please call us or email us at eyes.operosehealth@nhs.net as soon as possible.

9. What if I am experiencing difficulties following my appointment

If you have not been discharged from our service after your appointment and are experiencing difficulties ahead of your next appointment, please contact us and we will arrange for one of our clinicians to speak with you.

If you have been discharged from our service following your appointment but experience any problems with the same condition within 3 months you may be entitled to be reinstated to be seen by our service – please contact us to do this. If it is over 3 months or you develop any other eye conditions, please go to your GP or Optometrist in the first instance who can re-refer you.

10. I need help getting to my appointment

Unfortunately, we do not operate any transport services. Should you require transport we would advise you to liaise directly with your GP to see if they offer any transport assistance or advice.

11. I need a British Sign Language (BSL) translator

We offer interpreter services, including BSL. If you require assistance with this, please email us via eyes.operosehealth@nhs.net.

12. English is not my first language and I will need a translator to join me at my appointment.

We offer interpreter services. If you require assistance with this, please email us via eyes.operosehealth@nhs.net.

13. You have referred me onto a hospital for treatment, what happens next?

If it is necessary to transfer your ongoing care to a hospital setting you will be advised of this during your appointment. Our administration team will make the arrangements and confirm this to you in a letter. The hospital will then contact you either by letter or telephone to book your appointment.

All hospital referrals are made based on the condition you are being referred for and the soonest available appointment time. Please note that, unfortunately, not all hospitals treat all conditions so you will be referred based on suitability and appointment availability.

14. I’ve been given a prescription at my appointment – what happens next?

You may be prescribed a course of treatment at your appointment and if this is required the first prescription will be provided by the ophthalmologist. Any repeat prescription or continued treatment will be available from your GP surgery. We will not be able to provide you with repeat prescriptions.