Case Studies

We are part of a global business family with over 30 years’ experience of delivering high quality care in the most simple and seamless way for patients. Find out more about how we have supported the health system by taking a look at our case studies below.

Delivering community eye care in Worcester during the coronavirus pandemic

Operose Health delivers community ophthalmology services (COS) to patients across the country and since the beginning of the COVID-19 we have been working with many clinical commissioning groups (CCG) and acute hospital trusts to ensure that patients are still able to access emergency ophthalmic care. We have also worked with a number of CCGs to establish urgent community ophthalmology clinics to reduce the number of individuals attending A&E for eye related problems and therefore reducing the risk of the virus spreading.

Within our Worcestershire COS, we have been working with the CCG and the local Acute Trust to transfer patients with stable long term conditions to their care with the aim of immediately increasing capacity within the hospital ophthalmology department to support the department in the future. We have also set up a Single Point of Access (SPA) for ophthalmology referrals so that non-urgent referrals can be directed to community rather than secondary care to further increase capacity so that urgent needs can be managed.

The Acute Trust commented that: “Working with Operose Health and NHS Herefordshire and Worcestershire CCG to direct routine referrals to the community ophthalmology service has meant that we have been able to focus our Acute Trust Ophthalmology department on those patients who require urgent and potentially sight-saving care during this period. We continue to collaborate with Operose Health to help plan for the future so that we can give patients the best possible care across our healthcare economy.”

Providing “hot sites” for COVID-19 patients

In line with national guidance, our surgeries have been working with other local surgeries in Primary Cary Networks and clinical commissioning groups (CCG) areas to establish ‘hot’ and ‘cold’ sites so that patients with suspected or confirmed COVID-19 who require face-to-face clinical assessment can be seen in a safe and timely manner.

One of our GP surgeries within Essex was approached by their CCG who proposed using the site as a ‘hot’ site for patients across the CCG area to access. As the surgery is not co-located with any other services, eradicating any ‘zoning’ issues, it was a very good choice to use for the hot site. By working collaboratively with the CCG and another local team, who would be providing the clinical and administrative hot site support, we were very quickly able to transform the site to be ready to receive patients. This included all soft furnishings, excess furniture and patient posters being removed from the site to assist with deep cleaning processes required within these locations.

Castle Point and Rochford CCG have said, “Ensuring our patients with confirmed or suspected COVID-19 can access primary care is essential in managing the virus and helping to protect the wider healthcare economy. We are very pleased that we’ve been able to build upon our existing relationship with Operose Health and other local providers to work outside of traditional contractual arrangements to quickly be able to put in place a system to support the patients of Castle Point & Rochford during this difficult time.”